SAAS PRODUCT
Smooth Operator – A comprehensive POS system
Our Customers – Restaurants, Cafe’s, Takeaways, Food Trucks, Coffee Vans,
The System.
Easily configured and customized for each hospitality venue and provides an avenue for them to provide the latest menus, promotions, events, and specials (loyalty programs) all via the mobile platform. This provides an extremely low entry cost for cafés/restaurants to embrace the very fast-growing mobile sector.
The platform’s market is aimed at business owners – specifically, restaurants, clubs, cafes, and hotels, and is designed to yield revenue through monthly subscriptions to the system and service, setup costs (inclusive of hardware), and ongoing support/customization fees.
The Journey
- Door to Door knocking cold calling approached Cafes and Restaurants
- Achieved a Ilab investor, startup program, investor ready with UQ
- Raised – $47,000 for development.
- University of Queensland and Rivercity Labs.
- One on One weekly mentoring?
As the founder and CEOCTO and Chief designer of Smooth Operator,
As the Chief product architect of this very comprehensive pos system, Avril's journey on the product first started with extensive UX research, working holistically on a magnified customer-centric system;
Her research was conducted by working as a waitstaff, barista, and kitchen hand choice to design the system and then working closely with Business Owners, Bar and Waitstaff, to then consulting with several senior software engineers, to architect an ideal system that insured a very reliable smooth system able to be fully stable and work to the high speed needed in restaurants, cafes and food trucks.
When it is your own startup, and Avril started with just $1000 she raised $20,000 investment from UQ business Ilab and then another $40,000 this experience has allowed Avril to be very cautious and provides very realistic accountability with resources.
Technology/Product Development
To develop the POS system on a technical level to keep up speed with the fast pace of the restaurant, Avril Consulted with more than five experts Technical Lead Programmers, to come to a design on the backend as a peer-to-peer system.
- Mentoring, Assistance
- What does the user actually need? What's the best way to research?